Groupon
Dog Tag Arrived in Brown Leather Instead of Black, No Exchange

Purchased the Crucible Stainless a Steel and BLACK Leather Two Piece Dog Tag (WCJ-P2070-C1) on December 3. It was shipped from a Culver City. I was provided with a tracking number that didn't work. I received my order on December 12. I was excited to open it as it is the perfect gift I needed to complete an outfit I purchased as a Christmas Gift. I opened the package. The enclosed packing list indicated the item I ordered. When I opened the item it was brown leather. I called Groupon. They were closed. I emailed them and told them that this was not what I ordered and not my error. I told them I wanted the black one I paid for and was not paying to return the brown one. They told me that they don't have the inventory to exchange as they are out of the black. I can't understand. If it's advertised. It's ordered. Money is accepted for it, why would you not have the item. Why would you send the wrong item? Now I have to go through the drama of having to go online, print a label, repackage the item, take it to the post office and pray that a credit is placed on my card. They have my email. They could have sent an email asking me if I'd prefer the brown leather set. If there are too many problems such as this and can't be done maybe Groupon should regroup and fix processes within their operations. I can't believe they would take my money and send me any item on the assumption that I would just keep it. Is this bait and switch? Who knows.

Company: Groupon
Country: USA

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