Groupon
Tablet Refund Offered Only in Credit After Long Shipping Delays

I purchased a tablet through Groupon. I tracked my good and noticed that the company I purchased it from was taking their sweet time for each step in the shipment process. I waited the full 12 business days before I called Groupon to cancel the shipment because I no longer needed or desired the product. I was irritated that the business stated the product was shipped out the 22 of November. In fact the label was not created until the 23 and was never taken to a shipping facility. When I called geoupon Daniel me I would have to wait until after the holiday weekend to initiate the refund process. This caught me as a surprise as I had spoken to India two days prior and was informed that on weds the 27 I could get a refund for my undelivered good.

It took several calls before Groupon agreed to refund my money. Groupon offered to refund my money in Groupon bucks which I have no use for because I will never use their services again. I confirmed the account where the money should be credited to my bank. The woman repeated the account back to me. An hour later I received an email stating it was being credited to my Groupon account in Groupon bucks. Fortunately I check my emails frequently and had a chance to call again for the fifth time and have Groupon reverse and correct their stupidity. Had I not noticed it may have taken a month or longer to receive my refund. Supposedly they will refund my account within 10 days but I have yet to get a confirmation email.

I disputed the charges with my bank because I have 0 trust or confidence in Groupon. If you are smart use eBay or Amazon. Do not make good purchases through Groupon. Smh

Company: Groupon
Country: USA

  <     >