CVS Caremark
Inaccurately filling the prescription as prescribed - CVS / PHARMACY

She stated that my insurance company wouldn't approve a count of 100, they would only approve for a count of 90 on 1/25. I didn't catch the oversight at that time. On 2/25 I submitted a new prescription an notice the oversight at that time. I call 3 times and first was told that the person who ordered that was at lunch. I called back and spoke with the person about the error. The person then informed me that it was because of my insurance provider. I then called my insurance prescription server and questioned why they only approved me for the 90 count instead of the 100 count and was told the they ran my account and said that 100 pills would in fact be approved. So I went back to CVS to inform them of the error. She said that she didn't run it for 100 count this month because she ran if last month and that's all they would approve me of. I explained to her that I spoke with my insurance server and they disputed her by saying, that an approval for 100 count would and could be approved, however they only submitted 90 count and not 100.

Company: CVS Caremark
Country: USA

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