Certegy
Declined check

I only go to Gamestop with my son to pick out games maybe twice a year. Last year I had a problem using a personal check at this store because they use Certegy - it was declined. I have never ever had a check declined until going to Gamestop who uses Certegy. I called the rep at Certegy and they said "it was a typo error in the system". They also guaranteed that this error was "FIXED" in their system. So after almost a year again, I go back to Gamestop (knowing that this time no problem should happen)... Well BINGO, it happened again - this time for a small amount of $14. After putting this purchase on my credit card I immediately called Certegy One More Time... I was told again it was some kind of "error" but within 78 hrs check back and it should be fine. I called Certegy after the 78 hr period and she confirmed it was fixed... But this time I asked for a Letter to be sent to me confirming this. So I am waiting now for the letter to come. But believe me - I did and I will still follow thru with a statment that I made to the Certegy rep and that was, " I am calling Gamestop to let them know because they keep using Certegy they have lost me as a customer"... And then I will show them my letter when I get it in the mail...

Company: Certegy
Country: USA
State: California
City: Vista

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