The Brick
$900 CAD Sectional That Teared up - a red sectional

On December 10 (roughly this date), I purchased a red sectional from The Brick in Edmonton, AB

The total price is $990 CAD. As of this price, I was not expecting my sectional being teared up.

I barely sit in the inner corner of it! Most of the time I am sitting on the far left hand side!

As you can also notice, it is not a pretty scene to look at!

I am really upset about it. I pay almost $1000CAD for this hot looking sectional, and within just one year, it is ruined!!!??

I would like to communiate with someone that can ACTUALLY help with solving this problem, due to I am in no interest of repeating my stories over and over again.
Why?

When my sectional was being delivery, it was during in the winter time.
The delievery men just walked RIGHT into my NEWLY PURCHASED home with their SOAKING WET WINTER BOOTS ON THEM!!!

So after NUMEROUS OF PHONE CALLS & email, I still did not get a HOLD on a specific manager or any department reguarding about this problem.

It's just one day I got a phone call from a cleaning service man, stating The Brick had hired him to clear off my carpet.
Unfortunately our appointment dates did not come to an agreement.
He stated, "I will get back to you when I have an opening available."

Up to this date, I had never hear from him.

I am even thinking, maybe it's because the smells and dirt got stained deep down on my NEWLY purchased home,
that's why one of my cat had been peeing on the carpet this whole time!!!

My cat had never done that before, even when he was with us for the pass few years!

Nevermind about the carpet, I don't think I can get any further than "stuck with this carpet",

I just want the problem with my 1 year old Sectional to be solved!!!
I am hoping they can exchange to an exactly same one (my first choice). Or maybe a different one thats roughly this price.

The tearing part is to heartbreaking to me. Everytime I see the tear, I have to worry about what will happen if the tear is ALL THE WAY THROUGH?!!!

I need this problem to be fixed, if not i will need to file a complaint towards service of alberta about this situation.

Company: The Brick
Country: USA

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