Home Decorators Collection
Exchange

I talked to customer support to switch a carpet. The carpet passed when spot-cleaning. Low quality. The girl mentioned I really could trade it. And so I requested another carpet in those days using the lady using the comprehending that my charge card could be acknowledged when the broken carpet was delivered and prepared. I obtained a contact in regards to a week after mailing carpet back they obtained and were running. While my card hadnot been acknowledged in a couple of days, I called customer support. They stated they'd delivered me giftcards. I discussed that's not what I'd mentioned using the lady I has talked to. They stated the gift-cards couldn't be voided. I discussed that I'd previously requested and obtained a brand new carpet that was more income and that I was informed since I purchased another thing my card could be acknowledged. Normally I'd have waited for that broken rug to be delivered and prepared and utilized gift-cards towards my new carpet. Terrible clients support! I'll never purchase from their store again... I've likewise submitted a with greater business office

Company: Home Decorators Collection
Country: USA

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