Conn's
Customer Service

My wife and I purchased a queen size mattress. I have slept on the mattress two nights. Both mornings, when I woke up, I had a lot of back pain. When I called the store and customer service line, they told me they can't take returns on mattresses. So even though I am unable to sleep on the mattress, they will do nothing for me. This is very bad customer service. They should be concerned that customers are happy with their product and especially if their product is causing health problems. This is unacceptable customer service. On my receipt it says, "Conn's, Award Winning Service, Since 1890." But the only part of that you should pay attention to is the first part, because that is obviously what they are, deemed by their level of customer complaints, and obviously there quality of products. Take my advice and shop somewhere more expensive but where you will get better products and customer service from people that care about their customers.

Company: Conn's
Country: USA
State: Oklahoma
City: Edmond

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