Mercantila.com
Warranty is Deceptive, No Returns on Mattresses

I ordered a Wolf Latex plush Futon Mattress, and it claimed to have a foam core and the picture and description showed it and stated it. However, when I received the product, it was under-stuffed with cotton or fiber and did not have any visible foam in the mattress, which cost me ~$320 on my credit card. After further inspection, I did find some foam in the mattress, but it is thin and not prominent like shown on the website. The mattress, after only two weeks, has flattened and hurt my back as well as my wife's. Once I inspected the product and made the discovery that the product I received did not conform to the product described on their website, I spoke to a customer service agent. The result was the company would not refund my money to-date. Supposedly, they have a 30 day money back guarantee, but their policy is not to allow returns on mattresses. I wish I had known that up-front, but the writing was hidden through various links. I felt totally ripped off! DON'T WASTE YOUR TIME AND MONEY BUYING THROUGH MERCANTILA.com. Even if you have to pay more money, go through a more reputable web merchant, you might pay a bit more, but you'll get what you ordered and have less of a headache. This company has a C rating with the BETTER BUSINESS BUREAU with 971 complaints, last time I checked. Additionally, I created a negative product review and tried to post-it, but apparently, they are only posting up positive reviews on their site for this product. So, beware.

Company: Mercantila.com
Country: USA

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