Bob's Discount Furniture
Customer Service

First it took 2 and 1/2 hours to check out for a small chair. The computer keep going down. Second, they just called me with an automated call and stated that because of the storm that they would have to reschedule my delivery. That was fine, but I waited on hold for 25 minutes and them when the girl picked up she put me on hold agian for another 5 minutes. This chair is for an 80 year old woman moving into an assisted living faciltiy. They could not schedule the delivery until 3 days past the original date. This is past the move in date and this is the major piece of furniture in the room. Now I asked for a Supervisor and the girl put me on hold for another 10 minutes and them told me her supervisor was busy and could not talk to me. She also stated that if i wanted an earlier delivery that I would have to call the store. When I called the store I recieved another automated answering machine which took me right back to customer service and not the store. I accepted a Saturday delivery. I went to the web site and there is no place to lodge a compliant. Never shop there again! The saving are not worth it! I will pay more at Jordon's and get great service.

Company: Bob's Discount Furniture
Country: USA
State: New Hampshire
City: Nashua

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