RC Willey
Defective Recliner Replacement Refused After Paperwork Said Fixed

I bought a leather living room set that was not on the floor and was not available to see till it was delivered. I love the furniture but one of the recliners was defective. I called RC Willey and they said they would have a tech come out to see if he could fix it. The tech came and he smelled heavily of bad B.O. And he said he couldn't fix it, that they would have to order another one. After not hearing from them for days I called back only to learn that the tech lied on his paperwork and said he fixed the chair. When we disputed this with the store they said it would cost us another $1100 if they have to reorder another chair. When we asked why we had to pay for their mistake they said we could either exchange the set for another (they don't have any like ours anymore) or they would give us a measly $75 and we could keep the chair that is defective that we paid $400 for. We have had a tech and a salesperson straight up lie about our case and the manager is unwilling to take appropriate corrective action for selling us a defective chair.

Company: RC Willey
Country: USA
State: Utah
City: Taylorsville

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