Ashley Furniture
Horrible service

Middle of June ordered a pub dining set that was on sale. Was told it would take 2 weeks to get in.instead of driving to phoenix we paid the guy $20 cash to deliver it to the store for me. Not sure why it was under the table deal but hey I was happy to not drive to the warehouse. Get home and putting the set together when theres no front legs to the chairs. I call customer service to be told I can bring it back and get a refund or order new legs. There telling me I should have inspected the box before picking it up. Now its a huge heavy box thats sealed that was loaded into my truck by a couple of guys. Wouldn't of thought someone wouldn't have packed the legs!!! I'm told it will take 5 days to fed ex new legs. Mad but ok I can live 5 days. Call back next day to get confirm number that it was ordered now a lady tells me its 5 to 21 days to get my legs. Now I'm really frustrated. Its been 14 days now and I call to check on the status of the reorder and another lady tells me its 7 to 21 days for them to just get it ready to ship out and to wait another week before calling back. This is the worst company I have ever dealt with. My husband refused for 5 years to go into the store to look for anything as the staff follow you around like vultures. You touch anything in the store and there on you right away thinking they can sell it to you. I finally get him in the store and buy this set and this happens. I will never go into that store again or recommend them to anyone. Should never take this long to get something that they screwed up in the first place.

Company: Ashley Furniture
Country: USA
State: Arizona
City: Mesa

  <     >