Roomful Express
Lied about instock items

I purchased a room collection on May 17th including headboard, footboard, night-stand, torso, bureau, reflection, panels, bed and rails. Anything was in-stock once the woman entered everything in aside from the headboard and footboard. She agreed to have anything delivered by that thursday which roomful show might provide me a "Loaner" head-board and footboard. I rejected since I needed anything in the future at the same time. She explained the headboard and footboard ought to be in within fourteen days and place anything else on-hold such that it could be prepared to be shipped once the headboard and footboard arrived in. I acquired my charge card record in nowadays May 26 and chose to contact to determine when anything might be delivered. I am aware that when issues are on back-order that it requires longer to make the journey to me and I'm prepared to take that. The client service representative. Explained that my entire purchase was sold-out and they cant possibly guarentee that my purchase is likely to be delivered inside a month. That is totally inappropriate. Today in the place of waiting on merely a headboard and footboard to stay stock, I'm awaiting the whole room set-to maintain stock. This can be a horrible business training. I settled over $2400 to get a room collection simply to be inconvienced actually longer since today significantly more than two products aren't in-stock. Therefore today I'm resting on the futon for greater than a month until my purchase is prepared. The client Rep. Stated there's likewise no guarentee when it'll prepare yourself to be delivered. This really is undesirable, whenever you purchase a merchandise, the individual promoting it for you must inform you once the product ought to be in. The girl who offered me the collection guaranteed me that of another items i purchased were on-hold to ensure that no body else may take them-and that my room collection is likely to be delivered the moment they've anything. I've purchased a livingroom established from below before and had no issues. I've invested a large number of bucks at Roomful Express which issue must of been managed better in the client representatives. I'll not be purchasing from below again. Horrible service

Company: Roomful Express
Country: USA
State: Pennsylvania
City: Pittsburgh

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