Rooms to Go
Awful company
- 10-07-2008
- 13
I ordered furniture that was too large for the space intended. I called back immediately to return furniture, rooms to go said no. Mind you I had already paid 100 dollar delivery fee. The manager David Dunn said to me and I quote "It's not our problem that you ordered the wrong furniture... You signed for it so it's yours... I'll cut you a deal you pay half ($50) for the new delivery and the store will pay the other half. I agreed. The new purchase was delivered apprx. 1 week later. I signed for the new purchase and an invoice for the furniture being taken away. I get a letter from them charging me an additional 111.00 for a piece of furniture that was supposedly not returned. I called David Dunn and his interpersonal skills were absolutely horrid. He literally called me a thief and promised that this matter would be sent to collections. Never could an underpaid overworked delivery person actually steal something without thinking of the consequences. Not in America God forbid!!! I will not pay for something I do not posses nor will I ever consider shopping @ RTG again!!!
Company: Rooms to Go
Country: USA
Site: roomstogo.com