RC Willey
Ignored by Sales and Service Staff at Salt Lake City Store

I have done business with RC Willey store at 21st South in SLC for several years now, making several major furniture purchases with them. I was willing to overlook problems with the first couple of purchased items not being delivered when promised and so on, but the last straw was on Saturday 6 September. I have just bought a new home which I wanted to furnish. I had budgeted about $5000, but thought I would take a chance and inquire about a credit limit increase on our account so I could free up some of the cash I had saved. After spending the morning cleaning and packing (and granted, dressed in shorts and T-shirts we probably looked more like we belonged in Home Depot rather than a furniture store), we ran down to the SLC store and found a few items we really liked.

As is typical of that particular location, we didn't get any help from the sales staff, who were sitting around on the sofas and looked the other way when we walked by. Having come to expect that, we went upstairs to the customer service desk to ask about the credit line increase. As we approached the counter, we could see the staff chatting. As we approached they looked in our direction and fell silent, but no one made a move for the counter. They gave each other those "knowing glances" and one staff member actually rolled her eyes as another got up with an audible sigh to help us.

Needless to say, we left the store without making a purchase of any kind, and ended up driving to IKEA (60 some-odd miles from our home) where customer service was exceptionally friendly and competent, and where we found some great deals.

I have heard since then that that particular RC Willey store is known for very poor customer service, but that the Syracuse is much more customer service oriented. If we ever decide to do business with RC Willey again (which I highly doubt) we will definitely NOT be visiting the Salt Lake City store.

Company: RC Willey
Country: USA
State: Utah
City: Salt Lake City

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