Ashley Furniture - Wilmington, NC
Shocking customer treatment!

My husband and I were extremely shocked by the way we were treated at the Wilmington, NC store. We went to order 6 chairs after receiving 4 coupons valued at $25.00 each. (1 per purchase) Since we have bought furniture there previously because it is less expensive furniture. (Cheaper made also that's why) But this is what we can afford. We asked if we could use the 4 coupons.

The manager said YES, but we would have to come in and order 1 per day. (These are their rules when it says see store for details). So we said "that would be fine, Thank You that would save us $100 total and we would go ahead and order this way. We came in each day and the store employees knew this was the agreement so they knew to write up 1 chair each day until they were all ordered. The last day when we came in the store employees scattered like ants!!! NO one wanted to speak to us. They finally said they would not honor their original agreement. The next day I went in for my refund and the owner was so nasty and yelled at me saying I tried to Rip her off. I was stunned! I could not believe how she went on in front of everyone. She left the counter and left me standing there for 24 minutes while she got my check. Again she came back this time nasty and rude. When I tried to tell her this is what I was told to do, she continued yelling I tried to Rip her off. All they had to say was No from the beginning. I was so embarassed by her behavior, how could a store owner treat a customer this way.

Company: Ashley Furniture - Wilmington, NC
Country: USA

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