Ashley Furniture
Very Poor Customer Service Experience - customer service

My experience with Ashley furniture is somewhat bitter sweet. Walking around the showroom and dealing with the salesperson was a very pleasant, if not enjoyable experience, however, my follow up experiences (yes! Very much plural) with Customer Service has been deplorable, to say the least. I had purchased an entire bedroom suite. My headboard and dresser mirror were damaged upon delivery (which to my thinking, should be replaced. Period.) There should be no question to the extent of damage, product that I had purchased, new, should be delivered in good condition. I had purchased my suite from Ashley Furniture because they have a certain reputation for quality product. I had purchased this good quality furniture with the expectation that this would be what I would receive. To have anything less is unacceptable and should be this company's mantra. I very much love what I purchased, however, because of the very poor Customer Service (does this even exist at this company), I will never again purchase anything from Ashley Furniture.

Company: Ashley Furniture
Country: USA

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