Neiman Marcus
Customer Service

On October 30 I'd lunch within the Restaurant at Neimanmarcus with two friends. After drinking my tea from the hay I bit along on anything hard which was not snow. I throw the item out also it was shattered glass. After looking to get the interest of our waitress who extended to dismiss us, my partner got up and introduced the restaurant supervisor over who established it had been glass. He eliminated our tea cups and we were introduced fresh spectacles of tea. After having more tea, I appeared in my own glass and noticed another bit of glass at the end just like my other buddy began coughing and gagging. Evidently she'd simply swallowed a bit of glass that had become drenched in her neck. It got quite a while to obtain one to return to our desk and he or she became popular towards the girls space to determine if there is anymore glass caught in her neck. Although she was absent, I appeared in my own different friend’s tea and there is another bit of glass at the end of her tea. We eventually got the supervisor to return towards the desk, passed him another 3 items and he once more established what it had been shattered glass. We lay and lay awaiting anyone to come and have a statement concerning the event.

Finally, somebody from “customer service” came and got our titles and claims. We required to keep in touch with the store-manager as our buddy that had swallowed the glass was still in pain and coughing. She was visiting from Belgium and sticking with my other buddy. Another lengthy delay and we got to consult with the shop product supervisor and another guy. The whole period we thought like we were treated like thieves. They informed us we're able to visit a Treatment Today to obtain our buddy examined nevertheless when we ultimately discovered the service, they declined to determine her because they didn't possess the gear to look at her neck. After enjoying phone label with Neiman’s we chose to consider her towards the closest IM to possess her examined as she was still in pain and coughing. Neiman’s said they couldn’t promise cost, nevertheless, we experienced it had been their obligation to pay for the statement. We used many more hours in the IM where they didn't observe anymore glass caught in her neck but there is apparent harm to her neck in the additional glass. Your buddy from Germany didn't have any insurance therefore my other buddy has taken care of her IM visit.

We submitted a using their insurance provider for that statement but Liberty Mutual refused the state stating there is no evidence! The store-manager will not keep in touch with us, a notice towards the Leader and President of Neiman’s continues to be overlooked and calls for their authorized division aren't delivered. Meanwhile, my buddy has gone out atleast $1,000 due to their neglect. How to proceed today?

Company: Neiman Marcus
Country: USA
State: Texas
City: Dallas

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