Subway
Worst customer service eve

My son's birthday was fast approaching and so I went to Subway.com and
ordered what they call "The Last Second Gift E-Card." I spent a lot of
time customizing it with a picture of the Phillies winning the
pendant, chose a birthday greeting, and sent it from the family. (I
actually had to go through 3 attempts for the website to cooperate).

Once it was done, I put $50 on the card and then got the confirmation
which did not show WHO the gift was being sent to or an image of what
was sent. So I went back to log in to see what I had sent so I could
forward the image to the other son who had contributed to the gift. My
log in was not accepted. I contacted my son several hours later and he
hadn't received the email for the gift yet! Thoroughly aggravated for
the reasons mentioned, I called Subway to complain. I was told I would
get a call back about the email not coming to him. No call came. So I
called again a few hours later and was told that Subway DID NOT
produce the cards—I'm thinking who cares! Just get the gift out
there— and I was given another phone number to call.

I spoke to someone named Jake from a different company in
Vancouver—subwaygiftcard.com—who tells me that yet ANOTHER company
is responsible for the card. Again, who cares!?! I offered my
criticisms of his site—about not getting a confirmation for the
picture and Jake says nothing, like thanks, I'll tell someone. Just
nothing. He said his boss James would return on Monday.

My son still hadn't received the card. So I called Subway back (now I
am getting names) and spoke with Lisa who had me hold and came back 5
minutes later saying she had to reach the company. I just called
Subway, right? She came back and verified what Jake said. Breaking
news. So I told her to get the Press Office on the phone because no
one from Subway would want this email to go out. She then connected me
to Rosemary, the "supervisor, " who said that I need to resolve with
the Vancouver company myself. She told me that even the cards are
advertised on the Subway site, i need to resolve it myself. Huh?

I asked for the president. It's Fred DeLuca. And he wasn't in. No
surprise there. And no one who works for him was in either. So right
now, I am out $50 and have no idea if that email for the birthday OR
the card is ever coming. I am so done with Subway.

Company: Subway
Country: USA

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