Quiznos
Rudeness caught me off guard

On May 10 my husband purchased a sandwich for me at around 11:30 am. We drove to another location in the same mall, when I opened my sandwich and noticed a big gob of liquid stuff on the outside of my sandwich. I decided to take the sandwich back to Quiznos while my husband went into the Home Depot. From the moment the store manager saw me I believe he decided he would not be cooperative. He took the sandwich to another counter and did something with it, then brought it back and said he couldn't find anything wrong.By this time, he and another employee was breathing all over it, so I didn't want that one back and asked him to make another one as a replacement. (The sandwich was uneaten and given to them just as it was purchased.) He repeated that there was nothing wrong with this one and wouldn't make another one. He then said a very rude remark to the effect that he didn't believe that the customer was always right and instructed the cashier to refund my money. I then asked for his name and was handed a business card. I suppose my problem is that the rudeness caught me off guard and I never experienced anything like it before.

Company: Quiznos
Country: USA
State: California
City: Windsor
Site: quiznos.com

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