Signal holdings llc
Signal holdings reported phone as damaged, then lost the phone. Still being charged for the replacement

Filed a claim for a damaged phone. The screen was cracked, but the phone was still operational. I continued to use the damaged phone and subsequently lost it on a trip in Europe.

I called the company to change my claim from broken to lost. A senior rep. Named Wendy stated that we would be able to make the changes to my claim and to just call in the future if I got any invoices asking for the total payment. This all occurred in August.

Now it is October and I've received an invoice in the mail. I called to ask what was going on and they said, "Sorry, there's nothing we can do, it is against company policy to change the claim from a damaged to a lost item."

So now despite being told by one rep much earlier that this would all be handled, I am now being forced to pay for the phone that I have lost. I was supposed to send the broken phone back, but that is obviously impossible at this point since it was been lost.

I may have had a misunderstanding with what the rep said the first time I called. But I've really gotten the short end of the stick in this case.

Company: Signal holdings llc
Country: USA
State: Pennsylvania
City: Wayne
Address: 676 east swedesford rd, suite 300
Phone: 8668666285

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