Hewlett-Packard
Monitor Exploded Into Fireball and Burned Apartment Down

I bought a new HP Pavilion computer system from Costco. In July the 17 in Color Monitor exploded into a fireball and burned my apartment down. I was dragged out of the burning apartment by a stranger who saw the smoke billowing out of the windows. All my possessions were destroyed.

I contacted the Office of the President of HP and followed instructions on filing a claim for my uninsured goods, and 6 weeks of medical leave for burned lungs. HP's claims department fought me violently. Even though the King Co. Fire inspector declared that the monitor had exploded, causing the fire. HP said it was my fault!

I lost over 40K of goods, 6 weeks of work, was hospitalized after the ambulance arrived and my health has suffered since. All subsequent efforts, including faxing all photos & documentation to HP Sr have yielded nothing. This is a warning to others, HP products are a complete and total rip-off & are dangerous & defective.

Company: Hewlett-Packard
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street

  <     >