ACER Repair Center
Did not want to honor their warranty policy (this expensive laptop was less than four months old), they told me that the machine was a total loss and not serviceable

What a nightmarish experience!
Stay away from acer, as they will invent anything to avoid servicing your computer... Back in late march-early april i purchased with state university (research i) money an acer laptop that was top of the line (i needed a fast machine for computation). Anyway, the bottom line is that some three weeks ago (early august), the keyboard malfunctioned (and some keys were non-responsive). After calling the service center, i was advised to save everything from the hd (my info and documents) and send it to their texas location to be serviced (under the one-year warranty policy). I was able to save all my info (lucky me!), but noticed a pungent odor and some wire corrosion when the machine was opened. Anyway, the computer was sent to their texas location and some five days after that i got a phone call informing me that the machine was a total loss and that it could not be serviced. Their argument was that there was a spill which caused the problem... I tried to argue with them and was moved to the "escalation dept." needless to say, it was all in vain... I'm hugely frustrated and believe that it's extremely unfair (i just wish they put in my shoes)... This is the worst experience and service that i had experienced in my life... Extremely unprofessional (what a bad business!)...
My kind advice: stay away from acer products! Do not buy them because they will fail in very short time and they will not honor warranty! Be warned...

Company: ACER Repair Center
Country: USA
State: Texas
City: Texas

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