Frys Electronics Store
Sold Wrong Laptop - Dell Inspiron 15

Mistakes happen and I know that! Went to Fry's in Austin, TX to buy a laptop. Told the sales guy it must be at least 15.6, with a 10-key and minimum Intel i3 processor. He showed me several and I decided on the Dell Inspiron 15r N5110. He showed me the one on display. Pretty sweet, 15.6 widescreen, SRS premium sound, 10-key, but with an Intel i7 processor, the price was $770. Way above my price range. He showed me the $499 price and said the only difference was that it had an i3 processor. Sold! I get home, 57 miles away and open it up.: (This was a Dell Inspiron but was not 15.6 widescreen, only standard size, no SRS premium sound and no 10-key. I immediately called the store and spoke to a very nice manager who totally understood my problem. I explained that I'm sure it was a mistake but that shouldn't have happened, and he agreed. He suggested that I come back. I explained that it is a 114 mile round trip and that I couldn't just, come back. He then took my information and said he would see what he could do for me. He called me back 10 minutes later and proceeded to tell me, they would add $99 to the price I paid and let me have the one that was displayed!!! I went back the following day and without hesitation, they held up their end of the bargain. Wow they really cut me a great deal for the inconvenience. Thank you Fry's!

Company: Frys Electronics Store
Country: USA

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