Best Buy.com
OnLine Hook Line and sinker, Best Buy did not provide promotional item with purchase. Www.bestbuy.com

I purchase a palm pilot online through BestBuy.com and they offered a free Mp3 Audio Kit with the purchase. I use audio with my business so it was a selling point for me to purchase the palm that the free kit came with instead of the any other palm. When I checked out with my purchase it gave me the option to add a service plan, and other accessories to my cart but not a free audio kit. I assumed it was automatically installed or shipped with the package, that is why it was not on the order to add to cart. Well that is what I get for assuming. I got he palm and not free audio kit was with it and when I went online I did not see the offer so I can retrace my steps. I contacted Best buy about this and here is their reply.

Original Message
From: "Customer Care, Best Buy"
To:
Sent: Friday, August 13 12:40 PM
Subject: E-Mail Follow-Up Regarding Order # BBY01- / Case #
12153879

Lindsay,

Thank you for contacting Best Buy about your recent online order. I'm
Marshall with Customer Care.

We appreciate your concern about receiving the free promotional item.

In order to receive the free palmOne MP3 Audio Kit which was offered
with
the purchase of Palm-Tungsten C Handheld Organizer-Graphite-Tungsten C,
both
items needed to be in the shopping cart when submitting the order. If
the
palmOne MP3 Audio Kit was not included in the purchase, we are unable to
provide it to you as we have exhausted our inventory of this item and it
is
no longer available. We apologize for any inconvenience that this may
have
caused.

We look forward to your next visit to one of our stores or to
www.BestBuy.com. Please do not hesitate to
contact us with additional questions or concerns.

Best wishes from Best Buy,
Marshall and the Customer Care Team

I replyed back to them once a day for 3 days and failed to get a responce. I told them that it is unacceptable that they do not abid eby their promotion and I got baited. Lesson learned I will never shop at best buy again.

Company: Best Buy.com
Country: USA
Site: www.bestbuy.com

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