Virgin Mobile
Poor quality product - they don't back it up Worldwide

I have been a huge fan of Virgin Mobile. I like the prices, the phones, the service. I have bought two of their phones for me, one for my boyfriend, one for my father. When, I got my second phone, I gave the first one to my mother. My sister has bought one, and a coworker. So, you can see, I have had no real reason to be bitter. Until now.

I bought the Audiovox (Vox 8500) from a Target in New Jersey. It's cute, functional, and it was advanced at the time. One year later, it occasionally doesn't disconnect when you close it. So the other day, I was charged for 5 1/2 minutes that I wasn't talking.

A few times, when I flip it up to use it, the display is backwards. The whole screen is reversed! This is not normal. I was advised to remove the battery if this happens again. After I told her that was the only way to get the phone to disconnect.

I am a genuinely upset customer! And do you know what I was told my only option was? TO BUY ANOTHER PHONE!!! My warranty is up on this one. They've heard of these problems before, but there is nothing they can do.
I responded that I've already put out $350 in phones, I really didn't want to have to shell out another $100 one year later. She responded that "there's a phone for only $59.99!" Not what I was hoping to hear.

They do have good service, normally. Very casual and helpful. But the Audiovox is an inferior phone. The lower model Kyocera I had was far better. Better reception, cool functions... Sigh.
If this phone dies soon, I will not buy another.

Company: Virgin Mobile
Country: USA
State: Nationwide
Site: www.virginmobileusa.com

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