Regency Fireplace Products
Customers ingnored

When you have a guarantee claim they'll do something to cause you to shut-up and disappear. Your Warmhearth broke this past year. We informed the seller and he did not actually arrived at examine it but stated deliver fotos. We did and he did nothing. Subsequently with no clarification he handed us to some distributer. We'd the break examined by an engineer and his summary was that it had been a defective style and perhaps a problem within the metal. We published towards the producer along with a alternative strangely appeared in the sellers with no clarification. (He stated he'd gotten it for all of US which we ought to be pleased). He'd not arrived at the home to determine about performing the alternative without us recognizing that Regency wouldn't purchase his work, despite the fact that he understood it had been included in the 5-year term within the guarantee. He then offered us a and padded estimation to complete the job.

If Regency calls that excellent customer support they deserve to become named onto it and anybody purchasing their item ought to know that once Regency has their money-they WOn't wish to talk to them again.

Company: Regency Fireplace Products
Country: USA
State: Colorado
City: Durango

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