Suntek stores
Poor customer service, faulty goods

Avoid at all costs!

I ordered a Dell power board over the internet from a company with a UK web address, Suntek stores. Two weeks later when I hadnt heard a thing I emailed them, several emails later they replied telling me the item is being shipped from Hong Kong and will take about 15 days. I checked their UK website again and found in the small print that items may be shipped from Hong Kong and usually take about 15 days to the UK. Make that 20-25 days and that would be more accurate. Try surviving without a laptop for 25 minutes never mind 25 days. However, I fitted the part and it worked, more later.

At a later date I wanted to purchase an Ultrasound massager

And found Suntek much cheaper than anyone else. So being prepared to wait, I

Ordered it. Another 25 days or so later it arrived. A characteristic of the

Ultrasound massager is that you cannot tell if it works and having not felt any

Benefit from the instrument I search the internet for a way to test it. I found

And tried several and the massager was a dud. I contacted Suntek and they

Offered me a refund of 3 of the 17.66 that it cost. I refused of course and

After a lengthy battle got them up to 8. Due to the high cost of postage to

Hong Kong, which I would have to pay for, I excepted the refund. To be fair it

Came through quickly but the fact remains that I paid Suntek 9.66 for nothing.

That isnt the end though. The power board I fitted in

October has now gone wrong as well. I emailed Suntek for advice on what to

Do about it and they ignored me. I have emailed them many more times about the

Faulty item but they do not respond at all, they are not interested, theyve

Got my money thats all they are interested in. I have tried them on every

Email address I can find, they refuse to acknowledge me. So my advice is, if anyone is tempted to buy anything from Suntek stores DONT, buy a lotto ticket instead.

Company: Suntek stores
Country: USA
Address: Hong Kong
Site: suntekstores.co.uk

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