T-mobile
No compassion for customers, horrible service, defective phones, horrible customer service after 5 years, rude, charged for defective phone, argumentative supervisors, crooks, worst customer service!

I was a customer for about 5 years before I decided to sign a contract with t-mobile on the $49.99/per line for 2 lines, so we could reap the benefits of having internet on our smartphones. Well like everything, there has to be catch right? Not only do you have to pay FULL PRICE for a phone in exchange for 2 years of service, the internet was HORRIBLE, it would be higher speeds for almost a day then slower than dial up for the rest of the month, far before 2gb was reached... Def. Nothing to brag about being 4g. I was also having problems with my Galaxy S, and called in to get a replacement, sent out another crap phone and was calling again within a couple weeks, they agreed to send me out a different model the G2X after stating that my Galaxy S was having KNOWN issues. Well the replacement they sent out was obviously a refurbished that acted even worse than the Galaxy S and I had to call once again and get that replaced. This was becoming more of a hassle than anything, especially for service that wasn't up to par. After sending off the last G2X I get a bill for $240. After calling them they tell me that when they received my phone there was a crack in the LCD screen. The phone was physically immaculate when sent off through fed-ex and I, a customer of 5 years am being charged for something that was out of my care and control. After calling them furious they stated they would call within 72 hours after researching my case, I stated I was NOT happy and would contemplate cancellation after all my problems. So the bottom line is - T MOBILE CARES NOTHING about their customers, that's why they aren't accredited with the BBB and there are so many complaints, I have worked at US CELLULAR, and while a smaller company, they care—they would never let me talk the customer without compassion & sympathy, and they def wouldn't have lost a customer to a measly $115. The cancellation department showed no remorse & didn't seem to mind losing me as a customer, they have customer regardless&who needs me, right?

Product_Or_Service: LG / G2X/Unlimited Plus

Account_Number: 405-474-0600

Company: T-mobile
Country: USA
State: New Mexico
City: Albuquerque
Address: Consumer Relations P.O. Box 37380
Phone: 8009378997
Site: t-mobile.com

  <     >