Nextel Communications Aka Nextel
Bills Customer $51.50 Because They Took Four Days To Port A Number Nationwide

My contract with Nextel ended on 4/16/04 and so I had an authorized T-mobile dealer request that my phone number be ported (transferred) over to T-mobile and for my service to be canceled with Nextel.

Although I made the request to transfer my phone number on 4/16/04, my phone number was not actually transferred until 4/20/04. When I called Nextel on 4/22/04 to verify the termination of my account, they told me that I had to pay the prorated amount of $11.51 for the ability to use Nextel's phone service during the 4 days that it took to port my number over.

After getting a confirmation number for my final payment I was told that my account was now closed and that I and a zero balance.

Nextel sent me a bill for $52.01 on 5/21/04 for my service during the month of May. When I called Nextel to find out why I was getting a new bill from them an operator informed me that because the porting process took four days I had actually entered a new billing month. He then proceeded to tell me that Nextel had a policy not to prorate the final month of service, so despite the fact that my account was canceled I never the less incurred a month's balance for services. Not only was Nextel stealing an extra fifty dollars for me by contradicting themselves, they were also gracious enough to apply late charges to boot.

Company: Nextel Communications Aka Nextel
Country: USA
State: Nationwide
Address: PO Box 17990, Denver, CO 80217-0990
Phone: 8006396111

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