MagicJack
No product received

Beware…. For those considering MagicJack. They are great at taking your money…just not interested in shipping the product. Read the chat stream below with MagicJack.

Please wait for a site operator to respond.

You are now chatting with 'Jack'

Your Issue ID for this chat is LTK5540226%

Jack: Hello, how may I help you?

Dean Sippel: Where is my order? TS13% shipped 12/4/11

Jack: Thank you for waiting. I'll be with you in just a moment.

There may be a problem communicating with Jack. Please wait while your chat is transferred to another operator.

You are now chatting with 'Michaela'

Your Issue ID for this chat is LTK5540226%

Michaela: Hello, how may I help you?

Dean Sippel: Where is my order? TS13% shipped 12/4/11

Michaela: Let me check that for you.

Michaela: May I have your Shipping Address?

Dean Sippel: % Euharlee, GA 30145

Michaela: Thank you.

Michaela: Please wait while I check that for you

Michaela: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Xander'

Your Issue ID for this chat is LTK55402%

Xander: Hi Dean

Dean Sippel: you are the 3rd person... Where is my order? TS13% shipped 12/4/11

Xander: Please hold on while I read your previous chat session.

Xander: USPS Tracking: 9400110200881218%

Dean Sippel: That is correct but USPS has no info on the order.

Xander: Your Item's Status The U.S. Postal Service was electronically notified by the shipper on December 04 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available.information, if available, is updated periodically throughout the day. Please check again later.

Dean Sippel: I've been waiting for over 2 weeks!!!

Xander: It seems there something wrong with USPS delivery. Hold on while I make a report.

Xander: May I know your active email address?

Dean Sippel: %.com

Xander: One moment please...

Xander: Thank you for patiently waiting.

Xander: I am done with my report. I will forward it to our superior for them to check your package and notify you for additional information.

Xander: Please do check your email from time to time. Someone will get back to your with additional informaiton.

Dean Sippel: With all due respect, this is getting more than a little frustrating. I've been in the chat room for 20 minutes and still can't get an answer to what should be a simple question. When will I get my merchandise!!!

Xander: I will be right with you.

*Unfortunately, I lost the remainder of this stream. I asked Xander for HER supervisor and was told she would not connect me. So now they have my money but I have NO product.

Company: MagicJack
Country: USA
Site: magicjack.com

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