Magic Jack
Worst customer service

I will let you all read the chat and decide the service level:

Randall: Hello, how may I help you?

Raj: Hey randall, can i speak with a supervisor please

Randall: Sure

Randall: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Kenny'

Kenny: Hello, my name is Kenny and I will be assisting you.

Kenny: Please let me put on you hold as I will review your previous chat.

Raj: Thanks

Kenny: Thank you so much for patiently waiting, Raj.

Raj: ok

Kenny: I really do apologize for the inconvenience that has caused you.

Raj: ok, where do we stand now with the issue?

Kenny: I have checked you account and still it is still under for review.

Raj: Do you think it will be resolved this YEAR?

Raj: This is starting to become a nuisance now?

Kenny: Yes, this will be going to be resolved, Raj.

Raj: I need to speak with your supervisor?

Kenny: Yes, this will be going to be resolved as your issue already submitted to our engineers and they are still looking into this matter. However, we don't have an estimated date but we will be sending you an email regarding the matter as soon as we have updates from your account.

Raj: I need your supervisor now

Kenny: You are now talking to a supervisor, Raj.

Raj: I want your boss??? Manager???

Kenny: We are the highest level of support here.

Raj: Who is above you?

Kenny: Nothing else.

Raj: excuse me

Raj: Nothing else?

Raj: are you tell me that their is no one that you reprt to and you have no boss?

Kenny: Thank you for waiting, Raj.

Kenny: Yes, we are the highest level of support there and nothing else.

Raj: How do u get my money back as my service is not there?

Kenny: Please just wait for an email notification to be sent to you for more information regarding your issue.

Raj: when?

Raj: its has been 30 days now

Kenny: As i have stated above, there is no fix date as to when but we will be sending one as soon as we already have an update.

Roger
Fuquay varina, North Carolina
U.S.A.

Company: Magic Jack
Country: USA
Site: www.magicjack.com

  <     >