RHEEM Tankless Water Heaters
Rheem Tankless is Junk

Had a Rheem GT-199DVN-2 tankless installed in a new home construction. After 20 months the circuit board went out. Rheem admits to bad boards from their supplier. This was an $1800 water heater with installation. Parts are warrantied for three years but labor to install parts is on the consumer after one year. This work is $100 an hour. The repair did not last two hours after the technician left. Over the next 30 days we had to pay for installation of 2 boards, a gas valve, and the controller, all while having no hot water. We were eventually reimbursed for all but $200 of the repair costs. The repairs lasted until November (3 1/2 months) and it started to fail again. I finally yanked the piece of junk off the wall and installed a tank type heater. I wrote a letter to the CEO of Rheem and quoted him their own quality policy. I've had no reply. If you are thinking of buying a Rheem water heater, save yourself a lot of grief. Rheem uses cheap foreign parts and does not stand behind their products.

Company: RHEEM Tankless Water Heaters
Country: USA
Address: GA
Site: rheem.com

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