XM Radio
Customer service and billing review

Absolutely the WORST customer service ever! They billed me, I never received my signal. I called to get the problem fixed and they gave me a run around, then hung up on me. Really?! I am your paying customer! I was so mad I just decided to let it run out then cancel the service. They sent me another bill. I called to tell them that I wasn't going to pay another three months fee because I never received the signal for the last paid three months. About an hour and half later, they were able to resend the signal and they said they would waive the current bill. I've since received past due notices and deactivation threats. I called today and the customer service representative was quite rude and without notice, she transferred me to the spanish department! I just can't believe how awful these people are. Fortunately, the spanish department seems to be a bit nicer. This situation seems resolved for now, after paying a lesser amount to compensate for the lack of radio time due to no signal. I plan on writing a letter to higher management. I still feel jipped having paid the initial three months worth of service without having received product, and still having to pay another bill. I will be cancelling my XM subscription as soon as possible. I can't imagine a company actually being profitable with all these issues.

Company: XM Radio
Country: USA

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