Dell Company
Order Canceled Three Times and Computer Never Delivered

I have never in my almost two decades of running a business encountered a company as incompetent as Dell. I ordered a desktop computer through dell.com only to have a series of blunders and mistakes made by sales representatives that occurred over the course of six weeks. Dell cancelled my order three times because of their own errors! I can't tell you how many hours I spent on the phone getting transferred to such departments such as the "Parts" department to be connected with someone on the other end of the phone that barely says anything else other than, "I'm not sure what I can do about this."

And, to have someone offer to send me coupons for future purchases was the straw that broke the camel's back. I have never been treated so poorly as a customer and never have dealt with a company that has no regard for their customers. I never received my computer, never received any return phone calls from my sales representative, never received any compensation, never received respect. Unfortunately for Dell I purchase many computer systems as well as my family's nationwide business. Do you think that I would ever recommend Dell? Never!!!

Company: Dell Company
Country: USA
State: Texas
City: Round Rock
Phone: 8004563355
Site: dell.com

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