Lowes
Poor Service

We purchased a Samsung refrigerator from Lowes 2 years ago. We also purchased Lowes' extended guarantee. Since then, the refrigerator has broken 6 times. Lowes "policy" only takes into account events over a 12 month period, so there has to be 4 "breakdowns" before the appliance is eligible for replacement - once the 12 months are over, the clock starts again. So, since it did not break down according to their timeline we are stuck with a lemon. I completely have lost trust in Lowes and think this is just a dishonest and dishonorable way for them to do business. So now, I just have to pray that when the lemon breaks down it does it in the "required 12 month window"... And let's see what other "but" they come up with then.

I will never shop in Lowes again!

Company: Lowes
Country: USA
State: New Jersey

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