Dish network
Signal Loss Every Five Minutes, Charged for Technician Visit
- 09-18-2011
- 44
Electronics and household app.
This is the letter I sent to dish!
I am extremely unsatisfied with the service your company provides! My service loses signal every 5 minutes I just spent an hour talking to 3 different customer service agents and none of them resolved my issue. They said I have to pay $95 for a technician?! Are you kidding me!?! Then they said "oh I can give you some protection plan for $6/month and the tech will be free." oh great! Something to add to my bill that I don't want! How perfect! And if I want to cancel I have to pay you almost $400 because your product doesn't work! Ugh your company is by far the worst company I have ever had to deal with! Oh but she gave me a $25 credit for cancelling my protection plan which in the past I already paid! Technically she didn't give me anything! Switching from direct tv was the biggest mistake I've ever made at least they know how to treat their customers! I think dish network needs to invest some more money into training their customer service reps to actually satisfy customers! 19 more months of this hell and then I'm gone! Can't come soon enough!
THEY CAN BE REACHED AT feedback@customermail. Dishnetwork.com
Company: Dish network
Country: USA
Site: dishnetwork.com