Worldcom Wireless/Paragon Cellular
MCI/WORLDCOM WIRELESS aka Paragon Cellula

I received this company's cell phone on 11/15 and sent it back to the dealer the following day. My biggest mistake was not sending it back through UPS, but regular mail.

I received a bill for $44.52 on 12/5. The first time I tried to get through I hung up after being on hold for 20 minutes. I called again the following morning after being on hold for 25 minutes I was told that their computer system was "upgrading" and that they would not be able to verify that I had sent the phone back.

I tried again that afternoon and again a day later, each time holding for almost half an hour, to be told the same thing. On 12/10 I was yelled at by a very mean woman telling me that the system that had been upgrading would not help me since it was UPS tracking computer system!

I asked to speak to a supervisor who told me that I would be responsible for the contract and would have to pay a $250.00 "early termination fee" if I could not provide proof that I had returned the phone.

Thank God UPS was able to provide me with the address and telephone number of the dealer who agreed to call Worldcom and tell them that I had returned the phone.

Lo and behold... When the dealer called, Worldcom told him that the contract had already been terminated! Why did they not tell me that?

I e-mailed Worldcom and asked them to verify what they told the dealer and am still waiting for a response! I wonder what my next bill will bring?

I will never, ever deal with this company again. Their customer service sucks! Where do they get these women and their HUGE attitudes?

Buyer beware of Worldcom Wireless aka Paragon Cellular.

Company: Worldcom Wireless/Paragon Cellular
Country: USA
State: New York
City: New York
Address: PO Box 5211
Phone: 18002548991

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