Lg
Washing machine

My LG washing machine quit working April 4. I contacted LG customer service right away and they assigned a case number and told me a repairman would be in contact. April 6 a repairman came from Allens Appliance Repair Blackville, South Carolina. He opened the door, spun the tub and said the tub and bearings were bad. The parts were to be gotten from LG. After several weeks and a bunch of phone calls later the repairman from Allens shows up with a new tub and bearings. He works on the machine for about 20 minutes, told me it's fixed and left. Tryed to wash a load of clothes and it does the same thing (makes a terrible noise). Called Allens Appliance and complained and the owner told me his repairman would NOT come back because I had harassed him. What a big lie.

I called LG customer service about the problem I was having with Allens "Appliance Repair" and they told me they would get someone else to take a look at it.

May 2 a repairman from Bailey's Appliance came, took the back off the machine and found a loose bolt that holds the rotor to the stator assembly. The rotor center spline was worn out (from the bolt being loose). He said he would get the part ordered.

Talked to Bailey's May 11 and they told me the part still hasn't even boon ordered because LG's computers are down from a storm last week.

I went down to my local parts store, bought a new rotor, installed it, and now the machine is working.

Allens Appliance is a joke. I don't know how Roger stays in business. He charged me $75.00 diagnostic fee and didn't find or correct the problem. I don't know if they're a member of The Better Business Bureau or not; but i'll be filing a complaint. Not that it'll do any good.

Company: Lg
Country: USA

  <     >