Cricket Wireless
Phone Never Held Signal at Home and Service Center Could Not Fix

I bought a Cricket phone 2/12 months ago. The day it arrived I went to activate the phone. It started downloading whatever it is that is needed to

Active. And a message popped up that I'd need a better signal to activate. I had 1 bar for a signal that immediately turned into an X.

So I jumped in the car drove 6 blocks and 4 bars... Activated the phone.

Of course on returning home... No signal.

I used my landline and called Cricket, I was told to reset the phone... I did. No signal.

I drove my 6 blocks and reactivated it.

I called back Cricket, told them it was no good... No signal. The wrote up a work order on it for me, I explained I wouldn't be at home I was going to Vegas to see my parents. I was informed it would take a week to send someone to check the tower for signal strength. Not to worry... Just contact them when I got home and I'd either get a working phone or a refund.

I did, I was informed my service ticket had been upgraded to Level 2. I was told I needed to go to one of their qualified service centers to get my phone checked, So off I go to wait in line for 45 minutes just to be informed that they could do nothing for me.

When I asked about a refund he told me I had used over 30 minutes and a refund wasn't possible. Of course I was never informed of this.

Returning home I called back Cricket. Of course I'm speaking to someone different... Go through to 10 minutes to explain all of this. I was told not to worry... I would be refunded for any lost service but I was stuck with the phone. I was mad. But I was talked into letting their tech people work on it over the next 5 weeks.

Finally I had had enough... I'd been billed 2 times for a phone that doesn't work.

I must have called them 20 times to try to get some sort of credit and terminate the service. I was hung up on at least 10 times.

Was transferred to someone who could terminate the service 5 times only to receive a message that all the representatives were busy... Call back later.

At one point I was told I had a whopping $5 credit coming to me... Until I was hung up on.

The phone ended up costing me over $250 and hours on the phone

Never never again... Save yourself the headaches... Good riddance

Company: Cricket Wireless
Country: USA
State: Colorado
City: Denver

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