Cricket Wireless
No service

I bought a Cricket phone 2/12 months ago. The day it arrived i went to activate the phone. It started downloading whatever it is that is needed to

Active. And a message popped up that Id need a better signal to activate. I had 1 bar for a signal that immeadiatly turned into an X.

So i jumped in the car drove 6 blocks ang 4 bars... Activated the phone.

Of course on returning home... No signal.

I used my landline and called Cricket, I was told to reset the phone... I did. No signal.

I drove my 6 blocks and reactivated it.

I called back Cricket, told them it was no good... No signal. The wrote up a work order on it for me, I explained i wouldnt be at home i was going to Vegas to see my parents. I was informed it would take a week to send someone to check the tower for signal strenth. Not to worry... Just contact them when i got home and id either get a working phone or a refund.

I did, I was informed my service ticket had been upgraded to Level 2. I was told i needed to go to one of their qualified service centers to get my phone checked, So off i go to wait in line for 45 minutes just to be informed that they coould do nothing for me.

When i asked about a refund he told me i had used over 30 minutes and a refund wasnt possable. Of course i was never informed of this.

Returning home i called back Cricket. Of course im speaking to someone different... Go through to 10 minutes to explain all of this. I was told not to worry... I would be refunded for any lost service but i was stuck with the phone. I was mad. But i was talked into letting their tech people work on it over the next 5 weeks.

Finally i had had enough... Id been billed 2 times for a phone that doesnt work.

I must have called them 20 times to try to get some sort of credit and terminate the service. I was hung up on at least 10 times.

Was transfered to someone who could terminate the service 5 times only to recieve a message that all the representatives were busy... Call back later.

At one point i was told i had a whopping $5 credit coming to me... Until i was hung up on.

The phone ended up costing me over $250 and hours on the phone

Never never again... Save yourself the headaches... Good riddence

Company: Cricket Wireless
Country: USA
State: Colorado
City: Denver

  <     >