Whirlpool
Washe

(My posting to whirlpool.com website)

Dear Whirlpool Corporation,

I'm contacting you to let you know that I am very unhappy with the durability and longevity of your washer "Cabrio Automatic Washer" Model # WTW6300SW1, Ser # CT4072078, purchased new in October from Lowes Home Improvement. It was first repaired in June when the electronic control board went out. Happily, your company split the cost of this repair even though the warranty had just ended.

However, within the last 9 months, the washer began making a VERY loud noise during the spin cycle. We called a repairman ($60.00 out of pocket) and were advised that the main bearing was bad and the estimated cost of repair was going to be around $450.00. This over half the cost of the washer when we purchased it. This is entirely unacceptable and I expected more from this unit when I purchased it. This unit replaced a Kenmore that had run for over 20 years with not a single repair. Again, I expected this Whirlpool to perform just as long as the Kenmore it replaced. I will not be repairing this washing machine, but will be replacing it with something other than a Whirlpool.

I cannot know if you have had other complaints, but be assured that I will advise my friends and family members not to purchase this brand.

Signed,

Disappointed in Rock Hill SC

Company: Whirlpool
Country: USA
State: South Carolina
City: Rock Hill
Site: whirlpool.com

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