Light In The Box
Failure to reveal return/xchange cost
- 02-23-2011
- 12
Electronics and household app.
They dont reveal the price DHL will ask you for to come back/trade anything you might have bought from their website. DHL explained it'd charge me $82.50 in US resources to deliver back again to Lighting Within The Container. As well as the website informs me following the proven fact that it'll charge A - 15% quantity of item for restocking after which you'll also pay delivery for that new product to become delivered out for you if this is actually the situation. There's no customer svc. Phone nubmer and there approach to get a "return type" is rediculous. I am on day 3 of returning and forth with this specific organization via email and its own never a two-way conversation but a backwards and forwards the next day discussion. It seems in my experience like their ostensibly probing me and making me to accept spend all of the costs mentioned previously or they don't deliver me the shape. I don't purchase from Lighting Within The Container (China) again!
This Is Actually The email i obtained from their store again and again.
From: no-reply@salesforce.com [mailto: no-reply@salesforce.com] With Respect To Customer Service
Delivered: Tuesday, February 22 8:51 PM
To: (my label removed)
Topic: Update In Your Demand 000000000
Expensive (my named removed),
We're sorry for that inconvenience caused. Please be mentioned that, if you like to come back a low-quality issue item to get a alternative, we shall cost 15% of the merchandise cost as handling fee and we shall not protect the return shipping charge.
If you're prepared to purchase the return delivery fee as well as the handling charge, please supply us the web site link of the brand new telephone you require and we shall email you return type and coaching and organize alternative to you. The return interval is likely to be 20-25 times. We're getting excited about your reaction.
Truly
Customer Service from LightInTheBox
Www.lightinthebox.com
Company: Light In The Box
Country: USA
State: Colorado
City: Aurora