Visioneer
Refused to honor their warranty on a defective product

I purchased a Visioneer 9520 scanner in Feb.. After installing the software, the device would not work. I then contacted their technical support group in late Feb; 2-3 weeks after purchase. She could do nothing to help resolve the problem after we worked together for 5 weeks. I told her we were going to be gone from this computer until Jan.. I tried then to get the product to work, but again, without success. I then contacted their customer service and asked to return the unit. She told me the product was "out of warrenty". I then contacted their sales department, but never got a response.
This company has a "scam" warrenty. Even though I contacted them about problems well within their 30 days claimed warrenty, tried to work with them to get the unit working, they refused a return and replacement or refund.
I strongly recomment NO ONE purchase anything from this company. Their product is crap and the service even worse.

Company: Visioneer
Country: USA
State: California
City: Pleasonton
Address: 5673 Gibralter Dr
Site: visioneer.com

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