Sears Service Department Whirlpool
Microwave Repai

Sears Corporate Office

3333 Beverly Street

Hoffman Estates, Illinois 60179

Attn: Supporter & Corporate

Criticism Division RE: Customer Support

I'm really upset using the method my fix of my stove has been managed. Our first visit together with your support specialists was on 12/23. I had been ready to obtain a following day visit and was happy. They arrived on the scene looked over my whirlpool stove and determined that it required a component they would need to purchase. They requested the component and created a return visit to set up the component following the breaks on 1/11. The component reached my home on 12/30. I named the consultation point to determine if any faster visits where accessible and there have beennot any before my initial consultation on 1/11. My partner got a 1/2 day off-work so we'd have the ability to meet up with the specialists on our planned evening, 1/11 from 1pm-5pm. He reached our home at 1:00 pm that was the beginning of our planned period. He waited until around 4:00 when he began to get worried, therefore he examined our voice-mail of our house telephone number. Affirmed at 12:28 pm on 1/11 a ladies called Rachel quit a note declaring that the organization was eliminating our visit and that I had a need to contact a 1-800 amount to be able to reschedule. She mentioned the reason behind termination was there have beennot any specialists available. I named the amount she quit and was informed the first visit was not until 1/24! Obviously I had been annoyed. That's 13 times after my routine employ that was additionally 18 times following the first visit. The individual I talked to about the telephone was really rude in my experience. I really could hardly comprehend him together with his heavy feature, and so I requested to possess my phone increased to his boss. He explained around three occasions the boss might inform me the same, that their aren't any earlier visits. Lastly after losing about 5-10 minutes fighting with him, he moved my phone to some boss. The boss was more expert compared to call-center worker, but might just get my visit shifted as much as 1/21. I'm really disappointed and genuinely believe that your organization is doing badly in customer support as well as in your fixing of my stove. Fundamentally, I'm a customer with cash to invest, of course if you wish to proceed with my company than I want a fast decision to my problem. Previously, I've bought the majority of my devices or even them all and technology together with your organization. Lately, on Dark Friday, I bought a lcd screen Television. On that evening, I had been happy with your salesman and his understanding, but am so furious at your handling of the problem that in my opinion I'll need to begin getting my business elsewhere. Beginning a fix procedure on 12/23 after which having a meeting ended by your organization 32 moments prior to the planned period is undesirable. My partner needed to have a 1/2 removed from function, and it is currently likely to need to consider another 1/2 off on 1/21 for the new visit. That's a complete evening for something which was no-fault of our very own! The only real apology I've obtained from your own organization was in the boss that we required to talk to. But Fundamentally, she nevertheless really was not able to assist! I'll be precisely thirty days with no stove! Does your organization recognize just how much of a that's on the household? I except a fast reaction into my criticism and request.

Company: Sears Service Department Whirlpool
Country: USA
State: California

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