Adorama
Customer service

Customer Service an F minus. I purchased a Tamron 18-270 lens that came with a rebate. I immediately submitted for the rebate. Next day I realized that the manual focus did not work. I called customer service and was told since the box is not in the same condition that it was sent to me I cannot return the product.in order to return the lens the box must be in perfect shape. Leah the customer service representative offered to buy the lens back at a discount since it was not new. Very nice offer. I explained to her that the lens was shipped damaged not the box. All she cared about was the box. She could care less that a $599 lens was shipped damaged. Even tough I ordered the lens by phone she said it was my responsibility to go on the web and read the return policy. I asked why I was not informed at time of purchase. She said that it is to long for the phone salesmen to tell everybody who purchased a product. Beware that almost anything voids the return policy. I asked to speak to a manager which she refused to let me. She would not even give a name or email address. I will never purchase from them again. There are many other choices out there that will be happy to have your business and stand behind the sale.

Company: Adorama
Country: USA
State: California

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