Qwest
Slammed to MSN, Disconnection Notice and Double-Billed Phones

I was (and am continuing to be) ripped off by Qwest Telephone Company. The first (and in my opinion worst) was when I was "slammed" (changed from a LDC or ISP, without your consent) from VISI (My ISP) to MSN... I HATE Microsoft, and ANYTHING they get their hands on! I called and complained, they apologized, and sent me a "disconnection notice" for my two cell phones, DSL and local/long-distance; I was not behind nor was I late (I received the disconnect notice almost a week before the bill was due).

I had also, within 72 hours of this happening, just ordered a new cell phone (my old one got run over), they shipped the cell phone (a 600 dollar palm/phone hybrid with all the works) unsecured, un-insured next day air — without the requirement to sign for it (I always demand signature deliveries... Because of the other rip-off from Qwest).

I finally got the situation with the DSL straightened out (although I was still charged for 2 months of MSN service, and a double-transfer fee... About 100 dollars), it took a call to their tech support, who three-way called credit management, and I had the Attorney General's office listening in (they were quiet until Qwest said "well you were slotted to go to MSN... You should have called us before the transfer!"). Today, I got 2 letters and 2 emails from Qwest telling me that by the end of the month they will be transferring me to MSN for DSL service... After I have called them and screamed about this already...

The second one is that I order (ed) all of my phone equipment through Qwest. I ordered a nice office phone, but the delivery driver didn't deliver... I re-ordered, called to have the original shipped back and thought nothing of it... Till I looked at my phone bill 3 months ago and realized that I am STILL being billed for two phones, and have been since Feb. When I called to complain, I was transferred 3 times, and finally given a number that is no longer in service... No refunds yet, and it's STILL on my bills!

Company: Qwest
Country: USA
State: Minnesota
City: Minneapolis
Address: PO Box 1301
Phone: 8009962347

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