Magic Jack
Internet, phone

I purchased 2 magic jacks and they are not working now. Tried to activate them, Lost the address to send them back, went to the website and was unable to get a phone number, any phone number I did get was automated for buyers

I tried teq suport and didnt understand how to fix my problem, They refused to give me a phone number so I can call someone, I explained that typing is very painful due to my disaBLilty and talking on the phone would be easier., at first I didnt want to return it, i just watned to solve the problem, I just remember how happy they were when I purcashed it and they took my money,

Here is CHAT session from OCT 21 notice how the customer serv person side steps when I ask for a phone number or an adddress

Finally I was able to get an address, not even sure if its real I highly recomend not purchasing this product if they dont care about paying customer OCTOBER 21

My conversation with magic jack on line suport

You have just reached one of our super agents. These agents are graded in the top 10% by our customers and will fix your problem now. They are here to make sure you are satisfied. We are also giving you a one year free warranty to make sure you stay as a customer.

You are now chatting with 'Gerald'

Your Issue ID for this chat is LTK43603623762X

Gerald: Hello, how may I help you?

ROY: what is your phone number, I want to talk to someone about my magic jacks that I purchased over year ago

Gerald: Let me assist you.

Gerald: May I know the exact nature of your problem with full details please?

ROY: ok tell me the number

ROY: I want to "TALK" to someone

Gerald: We cater our clients issue through chat support.

ROY: so it sounds like its easier to just return it?

ROY: What is your mailing address, if you wont talk to me I will just send it back

ROY: are you there?

Gerald: Yes I am here.

ROY: ok please send me the mailing address for magic jack and we will be done here

ROY: why are you ignoring my request?

Gerald: Are you still within the 30-day trial?

ROY: yes

Gerald: Please click the link below

Gerald: http://my. Magicjack.com/returns.html ROY: I did, i did not see a mailing address

Roy: just tell me it

Gerald: It's all in there.

Gerald: Just enter your order number and email address to process the RMA form

Gerald: Please let me know when you are done. Take your time.

ROY: I have no idea what you are talking about, please tell me the mailing address, I want to write a letter

ROY: I have to get back to work

Gerald: Can I ask you a question?

ROY: AFTER YOU aswer my question YES

Gerald: Where did you purchase the magicjack device? And do you want to return it?

ROY: I will never do business with a company that takes my money but will not talk to me, I REFUSE to beg for this address and phone number

Gerald: Okay, Then click the link above, fill out the RMA form, at the end of that page you will see the magicjack's return address and info.

Gerald: That's how easy it is.

ROY: IF you do not give it to me IM filling RIP OFF REPPORT and report with the BBB

ROY: ALL THE MESSAGES YOU TYPED over and over, it would have been easier to just TELL ME THE ADDRESS

Roy: tell me the address

ROY: LOOK AT THIS: this is what I am sending to BBB

ROY: You have just reached one of our super agents. These agents are graded in the top 10% by our customers and will fix your problem now. They are here to make sure you are satisfied. We are also giving you a one year free warranty to make sure you stay as a customer. You are now chatting with 'Gerald' Your Issue ID for this chat is LTK43603623762X Gerald: Hello, how may I help you? ROY: what is your phone number, I want to talk to someone about my magic jacks that I purchased over year ago Gerald: Let me assist you. Gerald: May I know the exact nature of your problem with full details please? ROY: ok tell me the number ROY: I want to "TALK" to someone Gerald: We cater our clients issue through chat support. ROY: so it sounds like its easier to just return it? ROY: What is your mailing address, if you wont talk to me I will just send it back ROY: are you there? Gerald: Yes I am here. ROY: ok please send me the mailing address for magic jack and we will be done here ROY: why are you ignoring my request? Gerald: Are you still within the 30-day trial? ROY: yes Gerald: Please click the link below Gerald: http://my. Magicjack.com/returns.html ROY: I did, i did not see a mailing address ROY: JUST TELL ME IT Gerald: It's all in there. Gerald: Just enter your order number and email address to process the RMA form Gerald: Please let me know when you are done. Take your time. ROY: I have no idea what you are talking about, please tell me the mailing address, I want to write a letter ROY: I have to get back to work Gerald: Can I ask you a question? ROY: AFTER YOU aswer my question YES Gerald: Where did you purchase the magicjack device? And do you want to return it? ROY: I will never do business with a company that takes my money but will not talk to me, I REFUSE to beg for this address and phone number Gerald: Okay, Then click the link above, fill out the RMA form, at the end of that page you will see the magicjack's return address and info. Gerald: That's how easy it is. ROY: IF you do not give it to me IM filling RIP OFF REPPORT and report with the BBB ROY: ALL THE MESSAGES YOU TYPED over and over, it would have been easier to just TELL ME THE ADDRESS ROY: TELL ME THE ADDRESS

ROY: Last time

Gerald: Okay

ROY: TELL ME THE ADDRESS for Magic Jack

Roy: are you refusing?

ROY: Mailing address NO website

Gerald: Magic jack LPPO BOX 6846W est Palm Beach, FL 33405

ROY: DID THAT kill you? I cant believe Magic Jack hires people to piss off customers and get them so mad THEN you give me the address

Roy: i will be sure to send them a copy of this conversation

Company: Magic Jack
Country: USA
Address: PO BOX 684
Site: magicjack.com

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