Cricket defects
Continuous Defective phones Acct# 205-5023948-0 (Bobby Glover) - MSMG8 Model 300

Dear Vp of Cricket Communication
Hi Doyon Mcconnell,

I have forwarded this to your email as of 5/26.

My name is Bobby Glover,

First I would like to say that Cricket is a great company that provides very convenient and quality customer service.

But on the technical side the recent phone I have purchased has continuous defects in it.
4-5 months ago I purchased another phone from Cricket because the phone I purchased from Cricket in the year screen turned (blue) and now the phone I have screen has gone black and white in which was not caused by me.

This has happen with a cricket cell phone within a 2-3 year time frame. I have never seen anything like this until now.

Why is Cricket selling product that is not efficient in which is costing the customer so much time on research and money even though I have insurance on my phone. Cricket corporate offices in Chicago still wants a upfront fee $50.00 to get another phone or $35.00 to have it fix?

Once again, Cricket is a great company, but now I'm extremely frustrated and curious about the components thats used in the Cricket cell phone that is causing the defect.

There has to be a way for me to sit down with a executive or VP of Cricket and show them the 2 phone I have purchased and discuss maybe these types of phones need to be taken off the shelves in their stores.

The associates in the corporate office in Chicago on Cermack and Cicero examined my cell phone and he stated that there is no damage done on the outside of the phone. For $50.00 I could get another phone because I have insurance on my phone.

Now I'm thinking why should I pay for something I didn't break or the defects in the phone was not caused by me.

I'm afraid that if I'm going to buy another new phone from Cricket and it's going to stop working again within 4-5 months time. The associate in the Chicago location on Cermack and Cicero stated to me there are no technical service facilities available in the city of Chicago.

I'm like WOW!!! I'm stuck with a bad phone again!

At the present time I can't receive in or make out calls and my business really counts on this service and I would hate to switch to another cell phone service provider, but if it's gonna save me money then I will have to.

Thank you for taking time of your busy schedule to read my email

Please advise,

Bobby Glover
312-428-8649

Company: Cricket defects
Country: USA

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