DirectTV
Satellite channels down and demand for $50 to realign dish

I subscribe to two monthly services 150 channels South Asian channel. Everything was working fine till last night. Since today morning the Asian channels satellite service is not working. I called their customer support and spent two hours trying to find out why those channels transmission was not being received. In the end their technical support told us the satellite alignment was not correct and they need to send some to my residence and it would cost me $50 or I need to sign up for dish maintenance protection plan costing me $6/month. I refused both offers. The person on the other end refused to put a supervisor on to resolve the issue. There was not storm/climate or earthquake or any other disturbance to cause the satellite dis-alignment to happen. There has been no action on my end to warrant need of dish maintenance.

Date Problem Started: 8/22

Company: DirectTV
Country: USA
State: New Jersey
City: Dover
Site: directv.com

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