Alltel
Preys on kids by cramming my sons phone bill

Alltel crammed $168 premium SMS access charges after we added my son to the family wireless. My son denied the premium purchases and there were no sign of any purchases on his phone, but monthly charges kept coming - long after I took his phone away! Alltel refused to tell me what he had purchased or from who he had purchased the premium. Alltel claimed they were "unable to determine the content that was ordered through the Premium SMS service... As these are third party services." I just wanted to know if my child purchased porn or was gambling online. Alltel refused to tell me what the rapidly accruing charges were for. They refused to tell me where they would send the money they collected from me. They gave me numbers to type into the phone to stop the premium but the charges kept coming. I asked the premium access be stopped, but I kept getting charged. I do not believe Alltel more than my son. If he actually made a purchase, I want to know what they told him he was buying. I never got fooled into buying premiums. My adult children never got fooled into buying any on their phones. Alltel is preying on my son to defraud me of money.

Alltel could have sent me a text whenever my son wanted to make premium SMS access charges. Alltel did not.

Company: Alltel
Country: USA
Address: PO Box 79033
Phone: 8002558351
Site: alltel.com

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