SanDisk Corporation
Sansa MP3 player stopped working no service

Two years ago, I purchased a Sansae280r MP3 player from Best Buy. I havereally enjoyed the player. Last week, while listening to some MP3 files, the player suddenly stopped working. After recharging the player, I turned theunit on and the unit was frozen. Icalled technical support, but they informed me that support was only offered byemail only. After a series of emails back andforth, I received the following email: I truly understand where you'recoming from however, please note that SanDisk does not sell replacement partsor provide repair services for the Sansa players. Sansa Players are under aOne-Year Limited Warranty. If this expires then we can no longer request forthe replacement of your device. Unfortunately the device's warranty has expireda year ago. I feel veryalienated as a Sandisk customer. I paidalmost $200 for this unit 2 years ago, and now Im told you dont provide anytype of repair services for the product. This makes me very wary to ever buy another Sandisk product because nowI know that once it breaks outside of the warranty, you wont even provide ameans for me to get the product repaired. Im almost sure the issue is the firmware needs to be reflashed, and Ihave offered to send the product in and get the work done at my expense, butthe only option I have been given is, to buy another unit.

Company: SanDisk Corporation
Country: USA
Site: sandisk.com

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